JESTERS FLAT Privacy, Security & Child Safety Policy

Last updated: 23/01/2026

Jesters Flat (“we”, “us”, “our”) is committed to protecting your privacy, ensuring the security of personal information, and maintaining a safe environment for all riders, including children. This policy explains how we collect, use, store and protect personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

  1. What Information We Collect

We may collect personal information that is reasonably necessary to operate our horse trail ride business, including:

  • Full name
  • Contact details (email address, phone number, postal address)
  • Booking and payment details
  • Emergency contact information
  • Age (to ensure suitability and compliance with age limits)
  • Health or medical information relevant to riding safety
  • Information relating to children, provided by a parent or legal guardian

Payment details are processed securely through third-party providers. We do not store full credit card details.

  1. Information Relating to Children

We take the privacy and safety of children seriously.

  • Personal information relating to children under 18 years of age is collected only with the consent of a parent or legal guardian.
  • Child information is used strictly for booking management, safety assessment, emergency purposes, and legal or insurance requirements.
  • We do not use children’s personal information for marketing or promotional purposes.
  1. How We Collect Information

We collect information when you:

  • Make a booking or enquiry
  • Purchase a gift voucher
  • Complete consent forms, waivers or rider declarations
  • Communicate with us via phone, email, website or social media
  • Participate in our rides or experiences

Information may be collected electronically or in hard copy.

  1. Why We Collect Your Information

We collect and use personal information to:

  • Provide our horse riding services
  • Assess rider suitability and ensure safety
  • Manage bookings and payments
  • Communicate important ride information
  • Meet legal, insurance and regulatory obligations

We do not use personal information for unrelated purposes without consent, unless required by law.

  1. Photography, Filming & Recording Policy (Including Children)

To protect the privacy and safety of all guests — particularly children — filming, or audio recording during rides is strictly prohibited (photography is allowed for adults), unless explicitly authorised by us in advance.

This includes:

  • Mobile phones
  • Cameras
  • GoPros or body-mounted devices
  • Drones or similar equipment

Key points:

  • Guests must not film other riders, staff, or children at any time.
  • We do not permit the sharing or recording of images of children participating in our rides.
  • Use of devices for photography is allowed.
  • Any authorised photography conducted by us (if applicable) will only occur with prior consent and will never focus on children without written guardian approval.

Failure to comply with this policy may result in removal from the ride without refund.

  1. Disclosure of Personal Information

We may disclose personal information only when necessary, including to:

  • Staff and contractors involved in delivering our services
  • Payment processors and booking platforms
  • Insurers, legal advisers or regulators
  • Emergency services where required for safety

We do not sell, rent or trade personal information.

  1. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

Measures include:

  • Secure digital storage systems
  • Password-protected devices and accounts
  • Limited access to personal information
  • Secure disposal of documents when no longer required
  1. Retention of Information

Personal information is retained only for as long as required for operational, legal, safety or insurance purposes. When no longer needed, information is securely destroyed or de-identified.

  1. Access and Correction

You may request access to the personal information we hold about you or your child, or request corrections if the information is inaccurate. Requests can be made using the contact details below.

  1. Changes to This Policy

This policy may be updated from time to time. The most current version will be available on our website.

  1. Contact Us

If you have any questions or concerns regarding this policy or how we manage personal information, please contact us:

JESTERS FLAT

Email: info@jestersflat.com
Phone: 0897574562
Location: 1551 Rosa Brook Rd, Rosa Brook 6285 Western Australia